Free Shipping on orders over $50
Made with Love
Spirit of God
Free Shipping on orders over $50
Made with Love
Spirit of God
Free Shipping on orders over $50
Made with Love
Spirit of God
FAQ
FREQUENTLY ASKED QUESTIONS
REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at gatedcommunitynyc@gmail.com. Please note that returns will need to be sent to the following address: [Pneuma LLC, 223 160-04 Crossbay Blvd, Queens NY 11414, United States]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at gatedcommunitynyc@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gatedcommunitynyc@gmail.com
PRIVACY POLICY
SHIPPING
Shipping Policy
At GATED COMMUNITY, we are committed to ensuring that your shopping experience is seamless and fulfilling. Below is our shipping policy that outlines the important details regarding shipping and delivery:
Processing Time:
- All orders are processed within [2-3 business days]. Please note, orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you via email.
Shipping Rates & Delivery:
- Domestic Shipping: We offer flat-rate shipping for all domestic orders. Shipping times and rates vary depending on your location:
Shipping Confirmation & Order Tracking:
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order’s progress.
Lost or Damaged Items:
- We are not responsible for items lost or damaged during shipping. If your package arrives damaged, please contact the shipping carrier to file a claim. We will assist as much as possible to resolve the issue.
Shipping Restrictions:
- Unfortunately, we do not ship to P.O. boxes or APO/FPO addresses.
Delays:
- Please be aware that shipping delays may occur due to unforeseen circumstances such as weather, natural disasters, or carrier issues. We will do our best to communicate any delays that affect your order.
ABOUT US
Welcome to Gated Community NY!
At Gated Community, we believe in the power of love, faith, and fellowship. Our journey began with a deep desire to express God's everlasting love through everything we do. We created this brand as a reflection of the values that guide us—love, empathy, kindness, and joy.
The name Gated Community came from the vision of building a space where people of all walks of life—those who are loving, empathetic, generous, kind-hearted, truth-seeking, funny, and light-hearted—can come together and share the love of God. We believe that true connection and purpose come from lifting each other up, spreading positivity, and living in a way that reflects God’s grace.
Our mission is simple: to create apparel and products that inspire, unite, and remind us all of the everlasting love we are called to share with the world. Whether you're wearing our clothing or being part of our community, you’re part of something bigger—a movement that stands for love, light, and unwavering faith.
Thank you for joining us on this journey. Together, we can spread the love of God and make a positive impact in the world.
With love and blessings,
Gated Community NY
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